Questions & Answers
Where do you ship your goods from?
All goods are shipped from our manufacturing facility in the heart of New York City at 115 West 29th St, New York, NY 10001.
Where are all your products made?
All of our goods are handmade in our factory in New York CIty.
What are all of your patches made of?
Our patches are made from scraps of 100% leather, all imported from Italy.
Will my patches fall off?
No, all of your patches are stitched on by skilled artisans in our factory who have been working for us for over 30 years.
What if I damage my bag?
We stand proudly behind all of our goods. In the case that a good is damaged, just shoot us an email and we'll be happy to assist you from there.
How long until I receive my order?
All goods are custom made and will take about 3-4 weeks to ship out. You will receive a tracking number once your order is shipped.
Can I return my order?
All custom items are FINAL SALE and may not be returned. All Non-Custom items must be returned within 10 days of receiving. For further information, please check out our Shipping & Returns Policy.